free shipping. see details

 

FAQs

We currently accept the following methods of payment:

Credit Card – we currently accept all Visa, MasterCard, American Express, and Discover credit cards from the United States and Canada. We do not accept pre-paid credit cards.

Debit Cards – All debit cards with a Visa or MasterCard logo may be used from the United States and Canada.

Paypal - please click on the icon at the checkout page and follow the instructions.

At this time elfcosmetics.com does not accept money orders, checks, or cash on delivery (COD).

Next day shipping is a flat fee of $54.95, and 2-Day is a flat fee of $24.95. Express is a flat fee of $12.95. You will be able to change your shipping method prior to placing your order. Expedited orders will be shipped via FedEx. Please note that FedEx does not deliver on weekends or holidays. Please allow an additional business day for processing. Please note that orders placed after 11 AM, eastern standard time, will not be processed until the following business day and overnight orders placed on Fridays will not be delivered until Monday. Unfortunately, orders to Canada, Hawaii, Alaska, Puerto Rico, Guam, APO, FPO and P.O. Boxes are not able to be expedited.

Due to heavy site traffic sometimes there may be connectivity issues. If you receive an error message in the checkout process, please log into your account and see if the order went through. Please note that it takes one hour for your order to appear in your account. To contact customer service please email us at elf@elfcosmetics.com or  call 212 239 1530 during our business hours of 9 am - 5:30  pm Monday through Friday, eastern standard time.

We apologize for the technical difficulties you have encountered attempting to place your order with e.l.f cosmetics. Please log on to your account after one hour and see if your order is there. To speak with a customer service representative, please call 212 239 1530 during our business hours of 9 AM - 5:30 PM Monday through Friday, eastern standard time or e-mail us for a faster response.

Please log on to account to see whether your order has been shipped, and to view your tracking number after your order is shipped. You will also receive a confirmation e-mail when your order is shipped, with a tracking number.

The coupon will be applied if:

a. coupon is still valid

b.if the order meets the coupon criteria (ex. Free shipping if the order is X amount.

Coupon codes may not be used to purchase gift cards and certain exclusions apply.



If you feel that your order qualifies for a coupon, and it is not applying, please contact customer service for assistance.

Please contact customer service at elf@elfcosmetics.com, 212 239-1530 during our business hours of 9 am to 5:30 pm eastern standard time, or click on our live chat option when available. As long as your coupon is applicable, we can apply it to your order. If your coupon is for a free product and your order has already printed for shipment, unfortunately, we will not be able to include it with your order. Please note that generally only one coupon code may be applied per order. Coupon codes may not be used to purchase gift cards, and are not be applicable on new, sale or limited edition products.

Standard shipped orders within the Continental United States will be shipped within 1-3 business days of receipt. Please allow an additional 5-9 business days for your order to arrive.

 

Please allow up to 4 weeks for orders to Canada, Alaska, Hawaii and Puerto Rico to arrive. Standard shipped orders to the US are charged a flat fee of $4.95. Please see our shipping page for more details. If your order is $35 or more after discounts and before shipping, the $4.95 will be waived, or credited toward your expedited or Canadian shipping fee. Canadian shipping is a flat fee of $7.50.

 

Expedited shipping options are available at checkout for orders in the Continental U.S. only and will only be delivered on week days. Next day shipping is a flat fee of $54.95, and 2-Day is a flat fee of $24.95. Express (USPS Priority Mail) is a flat fee of $12.95.  Orders less than $100 are shipped via FedEx Smartpost will be delivered by USPS. Orders greater than $100 are shipped via FedEx.

 

You will receive an e-mail with tracking information when your order is shipped, with an expected delivery date. Please note that it may take up to 2 business days for you to be able to track your order and for FedEx or USPS to update their site. Please ensure that your delivery address in correct before paying for your order. We are unable to take responsibility for the delay or loss of a parcel where incorrect or incomplete delivery details have been provided.

Please use the e-mail signup form on the bottom of any page on the site. You will then receive all current information about our new products, and any current promotions!

Please click on the details button on our home page for information on the current promotional codes and whether they can be combined.

To check out using Paypal, please do not log into your e.l.f. account first. Put all your items in your shopping cart and when you proceed to checkout you will then be prompted to log in. Please click on the Paypal logo at the bottom of the screen and follow the directions when you are redirected to the Paypal site.

If you are unable to complete your order due to an error message saying that your address is invalid, please try to abbreviate your address, or place a portion of your address in the field next to your last name. There is a maximum of 29 characters allowable in the "address" and "suite or apartment number" fields. You may place some information next to your last name. Also please check that your zip code and your complete address is correct. If you are still having difficulties, please contact us at elf@elfcosmetics.com for further assistance.

play beautifully® Box is our newest feature: a subscription plan where you will receive a shipment of our luxury-quality beauty products every other month. The products are full sized and have a value on our site of at least $40 per box. The continuous subscription is $19.99 plus shipping, and you will be billed every 8 weeks. We also offer a half-yearly gift plan for an upfront payment of $59.95, and a yearly gift plan for an upfront payment of $119.94 (plus shipping). The shipping fee is $4.95 for the U.S. and $14.95 for Canada, per shipment. We accept MasterCard, VISA, and American Express for play beautifully® Box orders. All play beautifully® Box plans are excluded from coupons and promotions. Unfortunately we cannot accept PayPal as a form of payment for our play beautifully® Box plans.

The monthly payment subscription can be cancelled at any time before an order is shipped. Please note the first shipment cannot be cancelled after it is placed and is non-refundable. Yearly and half yearly subscriptions may be cancelled before an order is shipped. You may log on to your play beautifully® Box account to cancel your subscription or click on "help" to contact us.

Due to federal law, we charge sales tax on all orders to: New York, New Jersey, California, Minnesota, Pennsylvania, Washington State, Tennessee, and Arkansas

If your order shipped via FedEx Smartpost, or FedEx, you can track it here. Orders shipped via USPS may be tracked here. Please note that orders shipped via FedEx Smartpost will be delivered via USPS. Orders to Canada ship via FedEx through Globegistics and may be tracked here, if the tracking number begins with a "G". Any other Canadian orders may be tracked at usps.com. Please note that there may be a delay with Canadian tracking numbers updating, because it will not update until it arrives in Canada.

We value you as a customer and your satisfaction is very important to us, please note that we will gladly replace any item that may have been damaged during shipping. We apologize, but due to the low cost nature of our products, we are unable to offer any returns or exchanges.

We apologize, once an order has been placed we are not able to cancel or adjust it. Please be sure to check your order before it is placed to make sure it is completely accurate. 

We apologize for the large number of out of stock items on our site. We are very excited that we are currently transitioning to our brand new warehouse.  During this moving process, a number of our products have gone out of stock temporarily. Please sign up on the product page for an automatic e-mail and you will receive notification when the product returns to stock.  We appreciate your patience and loyalty.

Please contact us by clicking here or by calling (212) 239-1530 during our normal business hours of 9 am to 5:30 pm eastern standard time, or click on our live chat button when available for further assistance. Missing items that are in stock will be reshipped if a refund has not been issued. Backordered and or damaged products will be fully refunded. Please be sure to contact us within 90 days, or we will not be able to honor your request.

Please contact our customer service department immediately here. Please be sure to give us the corrected address. If your order has not shipped yet, we will gladly change it for you. We apologize, but we may not be responsible if you have entered an incorrect address and your order has already been shipped.

We are pleased that we now offer automatic free shipping on any order that is $35 or more in products, after discounts, and excluding shipping and taxes. Please note this will apply as an $4.95 credit toward Canadian or expedited shipping.

We apologize for the slight delay that was caused by our warehouse moving locations. Please contact us at elf@elfcosmetics.com if you require assistance. We appreciate your patience and understanding throughout this process.

We apologize for the technical issue that caused your tracking number to fail to update. Please rest assured your order is on its way and will arrive within our shipping guidelines.Please contact us at elf@elfcosmetics.com if you require assistance. We appreciate your patience and understanding throughout this process.

All e.l.f. products are hyopallergenic and non-comodogenic. Ingredients are listed for each product. Please feel free to contact us for any more specific product questions.

We do NOT test on animals or endorse such practices. Our products do not contain animal derived ingredients. Beeswax has been replaced by synthetic beeswax and lanolin has been replaced by Bis-Diglyceryl Polyacyladinpale-2. We currently support HSUS and are partners with PETA in the Caring Consumer Project.

All products are full sized, similar to those of other nationally recognized cosmetic companies.

Currently, our products are available nationally at Target, Walmart, K-Mart, Old Navy, CVS, and Walgreens. e.l.f Cosmetics are also available in many local drugstore and convenience chain stores. Please visit the store locator section and input your zip code to see where e.l.f. is available in a retail location near you! Please be sure to call the retail location to make sure that the products you wish to purchase are currently available - not every product on the site is available at every retail location.

We are please to announce our e.l.f. stores in the NYC area. Our retail locations are: -

 

  • Broadway Flagship 741 Broadway (off 8th St); (212) 466 4454

 

  • Financial District 139 Fulton St (between Nassau St. & Broadway); (212) 608-7722

 

  • Roosevelt Field Mall 630 Old Country Rd. (2nd flr) Garden City, NY; (516) 248-1219

 

  • Cherry Hill Mall 2000 NJ-38 Cherry Hill, NJ; (856) 665-5237

 

  • Ridge Hill Mall 165 Market St. Yonkers, NY; (914) 709-9200

We are please to announce our e.l.f. stores in the NYC area. Our retail locations are: -

 

  • Broadway Flagship 741 Broadway (off 8th St); (212) 466 4454

 

  • Financial District 139 Fulton St (between Nassau St. & Broadway); (212) 608-7722

 

  • Roosevelt Field Mall 630 Old Country Rd. (2nd flr) Garden City, NY; (516) 248-1219

 

  • Cherry Hill Mall 2000 NJ-38 Cherry Hill, NJ; (856) 665-5237

 

  • Ridge Hill Mall 165 Market St. Yonkers, NY; (914) 709-9200

When you have finished shopping and have placed all e.l.f. items in your shopping cart, proceed by clicking "checkout", at this point it will prompt you to create an account with e.l.f. If you have problems creating an account, please contact customer service at 212 239 1530 during our business hours of 9 AM to 5:30 PM eastern standard time, or click on our live chat feature when available.

We apologize, the magazine subscription offer and rebate offer is not available to Canadian residents.

Any Canadian Order that has a value over $20 USD (not including shipping) may incur the following charges: $5.00 customs handling fee and a 5% GST Tax, as well as local Provincial taxes (where applicable). These charges will be due to your mail courier upon delivery of the order. Please note that the vast majority of Canadian orders are not charged customs fees. Please note that are prices are calucated in US dollars.

We apologize, but due to circumstances beyond our control, there may be some delays at Canadian Customs. Therefore, we ask that you allow up to 30 days to receive an order in Canada. Please note that most Canadian orders will have a tracking number; they ship via Globegistics and may be tracked here. Please note that there may be delays with the tracking number updating because it will not update until it arrives at Canadian customs, which may take up to 10 business days. There are a minority of Canadian orders that will ship USPS, also with tracking numbers, and may be tracked at usps.com. Please note that our prices are in US dollars.

We currently only ship to the US (including Puerto Rico, Alaska and Hawaii) and Canada. We do ship to APO addresses. Please click on the flags at the bottom of our homepage for international shipping. If you would like to inquire for purchases of $5,000 or more, with a minimum of $50,000 per year, please contact our sales representative Tony Gusta at tgusta@nonfoods.net for assistance.

Shipping to Canada is a flat fee of $7.50. Please note that our prices are in US currency.

Free shipping codes are applied as a $4.95 credit toward the Canadian shipping fee of $7.50. Reduced shipping codes are applied the same way toward the Canadian shipping fee.

Please note that all prices are quoted in United States currency and if you are ordering in Canada, your bank will convert to Canadian currency when your credit card is charged.

We are thrilled to announce we have launched a new site to ship directly to our loyal UK customers directly from the US. Please visit us here. Please note that the UK site ships to England, Scotland, Wales, and Northern Ireland.

We do not have any retail affiliations with any other companies at this time; we are an independently owned company.