Text Message Terms and Conditions
Effective as of March 12, 2020
These are the terms and conditions for your participation in e.l.f. Cosmetics, Inc.’s text messaging program (the “e.l.f. Text Message Program”). e.l.f. Cosmetics, Inc. is referred to in these terms and conditions as “e.l.f. Cosmetics” or “we”).
These terms and conditions contain important information about your rights and obligations. By participating in the e.l.f. Text Message Program, you fully and unconditionally accept and agree to these terms and conditions. If you do not agree to them, please do not participate in the e.l.f. Text Message Program. We may revise these terms and conditions at any time by updating this page.
Communications and Consent to Electronic Notices
When you opt-in as instructed below, you will be enrolling in the e.l.f. Text Message Program to receive (i) marketing text messages (the “Marketing Text Message Service”) and/or (ii) order status text messages (the “Order Status Text Message Service”).
By enrolling in the e.l.f. Text Message Program, you are expressly consenting to receive electronic communications from e.l.f. Cosmetics (and others texting on its behalf, including text messages made with an automatic telephone dialing system) on the mobile device associated with the telephone number you provided to e.l.f. Cosmetics for this purpose. You may opt-out of these communications at any time. Consent to receive text messages is not required to purchase any goods or services.
By enrolling in the Marketing Text Message Service, you are also expressly consenting to receive up to 10 electronic marketing communications from e.l.f. Cosmetics per month.
Marketing Text Message Service
How to Opt-In
To opt-into receiving marketing text messages from us (and enroll in the Marketing Text Message Service), please text JOIN to 96197.
You may also opt-into receiving marketing text messages from us by enrolling in the Marketing Text Message Service by checking the applicable box to opt-in when placing an order/checking out, by registering for e.l.f.’s beauty squad, or by subscribing to receive promotions, at www.elfcosmetics.com.
How to Opt-Out
To opt out of (and stop) receiving marketing text messages from us, please text STOP to 96197.
You may also opt out of (and stop) receiving marketing text messages from us by following the instructions in any marketing text message you receive from us.
For additional information regarding marketing text messages, please text HELP to 96197. You can also contact us using the contact information detailed in the “Contact Us” section.
Order Status Text Message Service
How to Opt-In
To opt-into receiving order status text messages from us (and enroll in the Order Status Text Message Service), please check the applicable box to subscribe to the Order Status Text Message Service when placing your order/checking out at www.elfcosmetics.com.
How to Opt-Out
To opt out of (and stop) receiving order status text messages from us, please text STOP to (866) 291-8568.
You may also opt out of (and stop) receiving order status text messages from us by following the instructions in any marketing text message you receive from us.
Supported carriers may change from time to time, but currently include:
AT&T, Sprint, T-Mobile®, Verizon Wireless, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, ACS Wireless, Appalachian Wireless, Bluegrass Cellular, Carolina West Wireless, Cellcom, C-Spire Wireless (formerly Cellsouth), Cellular One of East Central Illinois, Cincinnati Bell Wireless, Cross (dba Sprocket), Duet IP, Element Mobile, EpicTouch, GCI Communications, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri Cellular), Illinois Valley Cellular, Immix (Keystone Wireless / PC Management), Inland Cellular, iWireless, Mobi PCS (Coral Wireless LLC), Mosaic, MTPCS / Cellular One (Cellone Nation), Nex-Tech Wireless, nTelos, Panhandle Telecommunications, Peoples Wireless, Pioneer, Plateau, Revol Wireless, Rina - Custer, Rina - All West, Rina - Cambridge Telecom Coop, Rina - Eagle Valley Comm, Rina - Farmers Mutual Telephone Co, Rina - Nucla Nutria Telephone Co, Rina - Silver Star, Rina - South Central Comm, Rina - Syringa, Rina - UBET, Rina - Manti, South Canaan / CellularOne of NEPA, Thumb Cellular, Union Wireless, United, Viaero Wireless, West Central Wireless, Leaco, Nemont/Sagebrush.
Please note that the supporting mobile carriers may change without notice, and the Marketing Text Message Service or the Order Status Text Message Service may be limited to specific carriers. e.l.f. Cosmetics and the mobile carriers (for example, T-Mobile) are not liable for delayed or undelivered messages.
To participate in the e.l.f. Text Message Program, you must be a resident of the United States and 13 years of age or older. By participating in the e.l.f. Text Message Program, you are confirming you are over the age of 13. We reserve the right to require you to prove that you are at least 13 years of age.
Message and data rates may apply to each text message sent or received in connection with the e.l.f. Text Message Program, as provided in your mobile telephone service rate plan (please contact your mobile telephone carrier for pricing plans), in addition to any applicable roaming charges.
Your Mobile Telephone Number
You represent that you are the account holder for the mobile telephone number(s) that you enroll in the e.l.f. Text Message Program. You are responsible for notifying us immediately if you change your mobile telephone number.
Access or Delivery to Mobile Network is Not Guaranteed
Delivery of information and content to a mobile device may fail due to a variety of circumstances or conditions. You understand and acknowledge that network services, including but not limited to mobile network services, are outside of our control, and we are not responsible or liable for issues arising from them.
Termination of the e.l.f. Text Message Program
We may suspend or terminate your receipt of text messages if we believe you are in breach of these terms and conditions. Your receipt of text messages from us is also subject to termination if your mobile telephone service terminates or lapses. We also reserve the right to modify or discontinue, temporarily or permanently, all or any part of the e.l.f. Text Message Program, with or without notice.
We take your privacy seriously. Please click here to review our Privacy Notice.
If you have questions or concerns about these terms and conditions or the e.l.f. Text Message Program, please contact us. Our contact information can be found here.